Shipping & Returns

SHIPPING

How long does it take to receive my order?

Items will be shipped via standard USPS First-Class mail in a padded envelop unless different shipping options were selected. 
(With a delivery confirmation number. however, First-class mail doesn't have Insurance. Insurance is an optional and can be purchased separately)

Please note that shipping times do NOT include production times.
But we always try to get your order done faster for rush orders.  Our standard production time is 2-10 business days

  • First-class within U.S. : 2-6 business days
  • First-class INTERNATIONAL : 1-3 weeks depending on the custom processing
  • Priority mail within U.S. : 2-3 business days
  • Priority mail INTERNATIONAL : 5-10 business days
  • Express mail within U.S. : 1-2 business days
  • Express mail INTERNATIONAL : 3-5 business days


Where can I track my package?

Tracking number will be provided when your order has been shipped.  USPS tracking can take few days to update.  For First-class international mail there are no detail tracking of the package, however USPS does provide delivery confirmation.  Please visit USPS website for detailed tracking and information.

Lost package?

Once the package is shipped we are not responsible for incorrect address or lost packages.  We do provide option for insurance or signature upon delivery, please contact us for more detail.

Do you ship international?

Yes, we ship world wide!

Will I be charged duties and taxes for my international order?

Buyers are responsible for any customs and import taxes that may apply in their country. Rates for international packages and customs vary by nation, and aren’t reflected in our pricing or shipping charges.

We're not responsible for delay in shipment due to customs.

 

RETURNS

We gladly accept returns and exchanges within 10 days of delivery, with the exception of body jewelry, earrings, personalized jewelry, and made-to-order diamond jewelry, which are final sale.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

please note that shipping charges plus 7% restocking fee can not be refunded.